On miscommunication: filtering inputs

Today I have been thinking about how communication can be inefficient or broken. There are times when I feel misunderstood by people, even when we speak the same language and we already spent plenty of time together. I realised how I feel estranged, as if instead we had no common language, and that all that time together didn’t count.

How can this happen?

My current hypothesis is that there is a form of filtering on the receiving end, that is dropping a lot of input, because it comes in forms it doesn’t understand. For example a baby is crying: as it can’t speak yet, I have no information about what is making the baby uncomfortable – but it doesn’t mean that the crying has no reason at all, and I can ignore it. Or a friend keeps mentioning a book, or a particular event, that doesn’t say anything to me – it doesn’t mean it means anything at all: it means a lot to them!

Most people live in an environment that bombards everyone with an insane amount of input -most of which irrelevant- so the filtering is actually a great protection for the mind. I would only warn not to leave it on all the time, especially with loved ones.

In some cases, there is no active filtering of information, but rather the listening on an inefficient channel: for example, when a person doesn’t know a language well enough, they will speak very little and very simply. I could derive that that’s just how they are internally. But if I switch my attention to body language, or any other channel that the person is comfortable with, I will probably get closer to the actual thoughts and inner complexity of that person. I notice that it’s also how I interact with animals, observing, trying to parse the silent input, to find the language that expresses their internal world.

Icelandic friends, by Alessandra Barilla (Flickr)

I am trying to become aware of these filters of mine, by asking myself: “Is there really nothing more than this input? Can I increase the amount of input that I can understand? What are the inputs I am collecting, but not considering?” Sometimes these questions are painful, because they show me my limitations, and remind me of the situations where I was not able to listen and understand. Nonetheless, I feel the obligation to explore my limitations, because I can’t forgive myself if I said “I don’t understand” and I meant “I don’t care”.

That’s all for now… as usual, let me know your ideas in the comments!

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